JOB TITLE: .NET Developer.

DESCRIPTION: Develop business software using MS Visual Studio 2005/2008 with technologies such as ASP, ASP.NET, C#, VB.NET, VB, HTML, CSS, Javascript, and AJAX

Detail:

1. Assist company Application Development staff in the redesign and coding
    of high priority applications
2. Gather/Review user requirements
3. Review current application architecture
4. Detail redesign/modification requirements
5. Turn requirements into a detailed and concise state of work
6. Outline application re-design timelines with clearly detailed deliverables
7. Execute project
8. Move new application into application lifecycle

JOB TITLE: Help Desk Tech Support.

DESCRIPTION: Candidate will be responsible for supporting internal/external customers in an inbound/outbound technical call center team with direct responsibility for resolving customer support issues by phone, e-mail, fax and other. The primary support responsibility is for software/hardware products and infrastructure problems (Mainframe, Telephony, Printers, and Networking etc) currently supported in the support center for other company products. Key player in ensuring customer needs and expectations are met and exceeded as measured through department and individual productivity and quality reports. Should possess the ability to build and maintain strong working relationships with internal and external customers. Exceptional call center skills and strong knowledge of customer care, technology and techniques required. Flexibility with scheduling as hours may vary and include: overtime, after hours, holiday and weekend coverage.

Experience:

-4 years experience in a customer support environment. 2-5 years experience in local/wide
area network support.
-Strong customer service orientation and problem solving skills
-Excellent verbal and written communications skills (must be able to communicate technical information to a non technical audience)
-Ability to work as an active participant in a team environment as well as independently
-Organizational skills to accomplish a variety of concurrent tasks on a day- to- day basis
-Ability to handle an often unpredictable and fast paced environment
-Strong work ethic, energy and drive

Desired Qualifications:

-Strong working knowledge of MS Office suite 2003 & 2007, desktop operating systems, problem management systems, end-user network administration (password resets, permissions, restarting services), and basic UNIX knowledge, Active Directory, Blackberry Enterprise Servers
-Excellent working knowledge of Windows XP, Networking, VPN Concentrator Administrator
-Excellent working knowledge of browser based applications, Internet Explorer 6.0 or higher, URL, Fully Qualified Domain Name, DNS, Proxy Configuration
Certificates/ Licenses:
-Microsoft Certified Professional; A+ Certification desired