Under limited supervision, The NOC Technician will proactively monitor and administer all monitoring systems ensuring maximum up-time and system availability to the business. He/She will provide 1st level engineering support to all technical groups including (DevOps, systems, network, DB and development) by responding, investigating and resolving, or assisting in the resolution of, issues reported by the Service Desk and/or Automated Monitoring and Alerting Systems such as PRTG. This person will assist the DevOps and infrastructure teams in day-to-day administrative tasks and projects. Perform responsibilities in accordance with all company standards, policies and procedures by doing the following duties.
Major duties and qualifications
Great opportunity for someone who wants to be a NOC Engineer. Do not need to have NOC Engineering experience.
Will work with the DevOps team for an ecommerce company. Looking for someone that wants to learn and grow.
Will be doing the following:
Provide 1st Level Engineering and Administrative support for DevOps, network, and MS Windows-based infrastructure and systems.
Assist Technology Operations Engineering staff in day-to-day engineering and administrative duties.
Assist Technology Operations Engineering staff in implementations, upgrades and patches of systems.
Work as part of the NOC team in support of business objectives, troubleshooting issues and outages, program implementations and client requests.
Manage trouble ticket queue, adhering to ITIL change and incident management processes.
Create and maintain documentation for functional areas of responsibility including play books for other staff members of the NOC team.
Assist in internal customer networking issues.
Assist Information Security team in meeting all security compliance regulations and requirements. Includes documentation, log management and responding to audit requests.
Provide general office IT support as needed
Associates degree with some technical experience with a desire to learn more or just our of school with a technical degree and looking for an opportunity to touch technologies and grow.
AA with experience or a 4 Year degree in Information Systems etc...
2 Corporate Plaza Drive, Suite 125
Newport Beach, California, 92660 Phone: 949-442-1980