We are recruiting for our employee centric client who is rapidly growing and offering advancement opportunities.
Major duties and qualifications
As part of the IT Information Security team, the Analyst, Change and Release will be primarily responsible for the coordination, administration, planning and management of the Change and the Release Management process with cross functional groups across the organization. This individual will manage change and release management activities ensuring an effective process that encompasses thoroughness and agility to support the planning, assessment and implementation of efficiently scheduled and risk assessed changed across the organization ensuing there are no unplanned service disruption. This individual will work with the Deployment Manager, Service Transition Manager, Incident Manager and other business stakeholders on ensuring business changes such as implementing new applications, strategy, etc. does not conflict with planned IT changes and releases. In addition to the above, the individual will be responsible for leading small projects such as implementing (establish) release management for the Application Development and DevOps teams. The individual will also provide extensive reporting to both operational and leadership teams in the form of dashboards and KPI reports.
Ability to work with all levels of the project from team members, technicians, to sponsors and executives; including acting as liaison between functional areas and the project teams.
Ability to troubleshoot complex problems, be able to mitigate conflict, and work closely with intangible issues around organizational boundaries.
Familiarity with IT/technical terminology and in particular be Technical knowledge of hardware and software infrastructure specifically around applications, databases, stored procedures, network infrastructure (edge/core) and service environments.
knowledgeable in the ITIL framework is a plus
Good understanding of the Software Development Lifecycle Process (SDLC) a plus
Proficiency in using Microsoft’s Office Suite especially MS Word / Excel, Database Querying & Reporting.
Ability to multi-task effectively without compromising the quality of the work.
Excellent interpersonal, oral and written communication skills.
Detail-oriented, organized, process focused, problem solver, proactive, ambitious, customer service focused.
Ability to draw conclusions and make independent decisions with limited information.
Ability to respond to common inquiries from customers, staff, regulatory agencies, vendors, and other members of the business community.
Self-motivated, reliable individual capable of working independently as well as part of a team.
Ability to provide constructive feedback
Degree or equivalent work experience
2 Corporate Plaza Drive, Suite 125
Newport Beach, California, 92660 Phone: 949-442-1980